Friday, July 12, 2013

The Mathematics of Queues

Queues play an important role in our lives, and it seems worthwhile to spend some time understanding their dynamics, with a view to answering questions such as, “How many tellers does your bank need to provide good customer service?” or “How can you speed up the security check?” or “On average, how long will you have to wait for technical support?” Here is a gentle introduction to Queueing theory

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